No thick icing on the outside but they have the absolutely best white cream filling! It's to die for. They have it in chocolate as well. But shipleys is a totally different type of doughnut its potato flour I believe.

Calories........290.0 Total Fat.......16.0g Saturated fat........3.5g Polyunsaturated fat.........0.0g Sodium........400.0mg Potassium.....0.0mg Total Carbohydrate......35.0g Dietary Fiber.........1.0g Sugars.......16.0g Protein..........3.0g

And

I've personally had nothing but good experiences there. Are you sure it wasnt some new worker who didn't have the training or knowledge of what to do under that situation?

Definitely Shipleys!